find the perfect job in uk
find the perfect job in uk
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Customer Experience Specialist (French speaking)

Category: Call-Centre-CustomerService
–°ompany: Volt
Contact: Kelvin Ball
Location: Southampton, Hampshire, United Kingdom, SO140
Hours: Full Time
Contract: Permanent
Start: ASAP
Pay maximum: £25000.00
Pay minumum: £20000.00
Pay addition: excellent benefits
Pay period: Annual

CUSTOMER SERVICE - FRENCH SPEAKING - SOUTHAMPTON - AMAZING WORKING ENVIRONMENT

Are you looking to work for a company that places a huge emphasis on its employees ? A company that has the most innovative designed office and exciting working environment? Are you fluent in French and looking for your next career opportunity within Customer Service? If so, please read on.

Our Global client is looking for a French speaking Customer Experience Specialist. To work closely with their Standard and Enhanced customers to build customer loyalty and to consistently strengthen business relations. Take ownership of customer issues and driving through to resolution, by working across the organisation to not only seek improvements for one customer but the whole customer base.

Responsibilities:

To work closely with customers to be their non-technical contact, ensuring that their experience is world class
Respond to all customer requests and requirements.
To proactively engage with customers to ensure that they understand that they chose the best web hosting company in the world
To closely partner with the all functions of the business to ensure a unified customer relationship and support environment
To use the customer feedback to create a view of areas that need improvement
To assist, as the organisation grows, to ensure that all customers have a great experience with Peer1
To drive Net Promoter Score with decision makers to be world class

Positional Requirements:

Customer Obsessed
Proven organisational skills
Good with MS tools to be able to create reports
Find it easy to build rapport and maintain a positive relationship with them
Team Player with the ability to work well under pressure
Resilient
Good listening skills
Excellent written and communication skills
Empathetic
Fast learner with strong analytical skills
Problem solver
Happy to meet customers and talk to them over the phone


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