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My client; a large oil & gas company based in Canary Wharf are looking for a German Speaking Customer Service Representative to join their team.

Working hours: 8:30am - 5:30pm

Job Responsibility:

*Receives enquiries from customers email or phone
*Submits price quotations for each delivery and, if acceptable, enters the order into the eWave online ordering system
*Check lubrication grade charts when customers are not sure of the correct product, checking port directory for nearest location if customer uses unknown port name and identifying competitive equivalents if any Chevron product is unavailable
*Review orders with account managers and credit group if auto credit fails
*Liaise with delivery agents to ensure product availability, delivery capability and any extra charge requirements
*Communicates information back to customer or affiliate office and requests approval for all extra charges
*Analysing if products should be transferred from one delivery agent to another or delivered at a different port, depending on customer requirements, lead time and cost
*Reviews invoices from various suppliers, delivery agents, barging companies, etc to verify that the charges to Chevron are in accordance with our agreements
*Maintains a record of all third party invoices approved by the department
*Negotiates supplies from third parties if District Manager has given approval for a competitor's product to be supplied to one of Chevron's contracted customers
*Provides advice to customers on simple product applications and properties of our lubricants
*Investigates any delivery complaints received with the supply port, Finance and the account manager as necessary
*Launches an NLI or an LI and makes full use of LPS to identify the root cause of the problem
*Supports Account Managers and District Manager by preparing reports running and analysing ad hoc queries and reports
*Simple analytical work, using Access, Excel and Chevron-specific reporting systems
*Responsible for the efficient running and administration of the CSR Desk in London
*Provides back-up to other offices in the event of illness or extended vacations and trains less experienced CSR's in the job role

Required experience:

*Experienced in managing customer expectations providing relevant advice including delivery locations and facilities
*Preferably experience of managing and facilitating short-notice orders or 'emergency' requirements
*Experience of working with Credit departments ensuring business constraints are met for customer's financial statuses
*Candidate must be fluent in German and English to ensure that business operations with international customers are facilitated effectively and without miss-interpretation
*Capable of answering technical questions about products to be used
*Must be able to deal with a worldwide customer base
*Has to be prepared to adapt to customers irregular requirements and use initiative to solve problems
*Excellent team working and capable of working to own initiative including confidence to make appropriate decisions
*Proven capability to work to deadlines, working under pressure and ensuring delivery of required service

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer