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CUSTOMER SUPPORT TEAM LEADER/ MANAGER - LONDON
Category: Healthcare-Medical
Сompany: Additional Resources Ltd
Contact: Glyn
Location: London, London, United Kingdom
Hours: Full Time
Contract: Permanent
Start: ASAP
Pay maximum: £72000
Pay minumum: £60000
Pay period: A Year
Сompany: Additional Resources Ltd
Contact: Glyn
Location: London, London, United Kingdom
Hours: Full Time
Contract: Permanent
Start: ASAP
Pay maximum: £72000
Pay minumum: £60000
Pay period: A Year
CUSTOMER SUPPORT TEAM LEADER/ MANAGER - LONDON
£60,000 - £72,000
EXCELLENT CORPORATE BENEFITS PACKAGE
International telecommunications company looks so appoint an experienced Customer Support Team Leader to manage a small and successful team. Applications are invited from individuals that have worked in similar Customer Support roles - either managing a team or in a senior role and ready for the next career step. Experience in managing Enterprise clients with contracted high value and multiple services is essential along with an understanding of IP products and services (voice, data, internet, security, unified communications, professional services etc).
The successful candidate will be joining a highly successful billion pound international origination with the vacancy created by continual success and growth.
Responsibilities include:
Team Leader responsibilities...
Ensuring support is contracted and in line with Service Level Agreements.
Lead service review meetings with clients and the sales account team
Handle and resolve customer disputes.
Escalations as necessary
Requirements
Strong understanding of IP Products and Services.
Experience in developing long-term business relationships with key decision makers in client organisations
Strong written, oral communication skills to include presentation skills, interpersonal skills, and a professional business image
Ability to multi task and meet multiple timelines.
Working knowledge of the applicable tools & techniques of customer support within telecommunications.
ITIL accreditation would be a great advantage.
Escalation customer telecommunication manager team leader support voice, data, internet, security, unified communications, professional services service delivery manager planning billing CSM system integrator activation ITIL project manager management IT IP Telecom SI account Escalation customer support service delivery manager planning billing activation ITIL project manager management IT IP Telecom SI account communications telecoms Telco account communications telecoms Telco account CSM telecommunication voice, data, internet, security, unified communications, professional services
Additional Res is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
£60,000 - £72,000
EXCELLENT CORPORATE BENEFITS PACKAGE
International telecommunications company looks so appoint an experienced Customer Support Team Leader to manage a small and successful team. Applications are invited from individuals that have worked in similar Customer Support roles - either managing a team or in a senior role and ready for the next career step. Experience in managing Enterprise clients with contracted high value and multiple services is essential along with an understanding of IP products and services (voice, data, internet, security, unified communications, professional services etc).
The successful candidate will be joining a highly successful billion pound international origination with the vacancy created by continual success and growth.
Responsibilities include:
Team Leader responsibilities...
Ensuring support is contracted and in line with Service Level Agreements.
Lead service review meetings with clients and the sales account team
Handle and resolve customer disputes.
Escalations as necessary
Requirements
Strong understanding of IP Products and Services.
Experience in developing long-term business relationships with key decision makers in client organisations
Strong written, oral communication skills to include presentation skills, interpersonal skills, and a professional business image
Ability to multi task and meet multiple timelines.
Working knowledge of the applicable tools & techniques of customer support within telecommunications.
ITIL accreditation would be a great advantage.
Escalation customer telecommunication manager team leader support voice, data, internet, security, unified communications, professional services service delivery manager planning billing CSM system integrator activation ITIL project manager management IT IP Telecom SI account Escalation customer support service delivery manager planning billing activation ITIL project manager management IT IP Telecom SI account communications telecoms Telco account communications telecoms Telco account CSM telecommunication voice, data, internet, security, unified communications, professional services
Additional Res is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.